Support

Cancellation & Returns Policy

Easy Returns & Cancellations: We've Got You Covered

Quick Overview

Cancel within 8 hours

Before production starts

Free returns for faulty, damaged or wrong items

Prepaid label or pickup

Report within 7 days of delivery

With a photo to support@mundoprints.in

Refunds in 5–10 business days

After we receive and check the item

Friendly support at support@mundoprints.in

Frequently Asked Questions

Can I cancel my order?

Yes! You can cancel your order within 8 hours of purchase as long as it hasn't shipped or entered production. Email support@mundoprints.in with your order number.

Do you offer free returns?

Yes, approved returns are free. We provide a prepaid return label or arrange a pickup.

How long do I have to request a return?

Report a faulty, damaged or wrong item within 7 days of delivery, with a photo sent to support@mundoprints.in.

What qualifies as a quality issue?

Quality issues include: misprints, incorrect size/color compared to your order, visible printing defects, damage during shipping and incorrect items sent. Send a photo of the issue to support@mundoprints.in within 7 days of delivery.

Can I return custom or personalized items?

Only if something is wrong: a quality or production issue, damage, or the wrong item. We replace or refund those for free. Items made to order with nothing wrong can't be returned.

How long do refunds take?

Refunds are paid within 5–10 business days after we receive and check the item.

What if my shipment is lost or damaged?

We will replace or refund your order completely. No customer should suffer for courier mistakes.

How do I start a return or cancellation?

Just email support@mundoprints.in with::

Order number
A photo of the issue
Reason for request

Our team responds quickly and kindly.

Full Policy Details

Cancellations:

Cancel within 8 hours if your order hasn't shipped. Email us at support@mundoprints.in.

Returns:

Faulty, damaged or wrong items: report within 7 days of delivery, with a photo to support@mundoprints.in. Approved returns are free (prepaid label or pickup).

Quality Issues Include:

Misprints, wrong item, incorrect size/color, defective prints, courier damage.

Custom Items:

Items made to order with nothing wrong can't be returned. If there's a quality or production issue, we replace or refund them for free.

Refunds:

Paid within 5–10 business days after we receive and check the item.

Lost or Damaged Shipments:

Always replaced or refunded at no cost to you.

Contact:

support@mundoprints.in

Need Help?

Our support team is here to assist you with any questions or concerns about cancellations and returns.

Email Support