Answers about orders, payments, artwork, delivery and returns, in one place.
We do packaging and commercial printing, including promotional material, polo shirts, t-shirts and caps. You can browse everything on our products page.
Open a product and choose your options and quantity to see the price. For a custom job, tell Mira what you need on the instant quote page and she gives you a price estimate. You can ask Mira about products and prices at any time.
Yes. The price at checkout is the full price, including GST and packaging, and you see it before you pay. Delivery is free on every order, any quantity.
Yes. Under our terms and conditions we can turn down or cancel any order, for example when a design is unlawful or uses someone else's rights without permission.
You pay online at checkout. Payments are processed by secure third-party payment gateways, such as Razorpay, Stripe or PayU.
No. We do not store your card or other financial details. The payment gateway processes your payment securely.
If a payment fails, we send you an email with a Try again link. Open it to pay again. If it still does not work, write to support@mundoprints.in with your order number.
Open the order from My orders in your account. Once the order is paid, use Download invoice on the order page.
After you upload your files, we run file checks on them. Then open the artwork review, preview each file and approve it for print. All files must be approved before you can add the product to your cart.
Fix it before you approve. Where possible, we offer an automatic adjustment that scales and centres your design to fit the product size without changing its proportions. If not, upload a new file sized for your product.
You are. Your logos and designs must not infringe anyone's copyright, trademark or other rights, and must not be unlawful or offensive. Our design tools use common elements such as icons, fonts and colours, so we cannot guarantee a design is exclusive.
A misprint, the wrong item, the wrong size or quantity, or a visible printing defect counts as a quality issue. Report it within 7 days of delivery with a photo, and we reprint or refund it for free. Mistakes in artwork you approved, and small colour differences between screen and print, are not print faults.
We deliver to most serviceable pin codes across India. If our courier partners cannot reach your pin code, we tell you at checkout or within 24 to 48 hours of your order.
Nothing. Delivery is free on every order, any quantity.
Orders are processed and dispatched within 3 to 5 business days. Delivery usually takes 3 to 5 business days to metro cities and 5 to 10 business days to the rest of India. Bad weather, public holidays or courier delays can add time, and we keep you updated by email or WhatsApp.
When your order ships, we send you an email with the tracking details. You can also open the order from My orders. Its page, at /orders/ and then your order number, shows tracking once it has shipped.
The courier tries up to 3 times, then returns the package to us. Please check your address and phone number when you order. If a prepaid order comes back because of a wrong address or because no one was available, a re-shipping fee may apply.
If the package is visibly damaged or tampered with, you can refuse the delivery. Either way, report it within 7 days of delivery with photos, and we replace or refund it. We recommend filming an unboxing video as proof.
We replace or refund your order in full, at no cost to you.
An unpaid order can be cancelled any time: open it from My orders and choose Cancel this order. A paid order can be cancelled only on request, within 8 hours of payment: open it from My orders and choose Request cancellation, or write to support@mundoprints.in with your order number. Our team checks that printing has not started and emails you its decision. If it is approved, the full amount goes back to your original payment method within 5 to 10 business days. After 8 hours, or once printing has started, an order cannot be cancelled.
Report it within 7 days of delivery. Open the order from My orders and use Report a problem, or write to support@mundoprints.in with your order number. You get an email with a request number. Reply to it with photos of the problem, and our team arranges a reprint or a refund.
Misprints, a wrong size or colour compared with your order, visible printing defects, damage during shipping and wrong items sent.
No. Items made to order cannot be returned unless something is wrong, such as a quality or production issue, damage or the wrong item. Those we reprint or refund for free. We print the artwork you approve, so please check spelling, layout and image quality before you order.
No. When an item is faulty, damaged or wrong, we reprint or refund it for free. A photo is usually enough; if we need the item back, we cover the cost.
Once a refund is agreed, it goes back to your original payment method within 5 to 10 business days.
Open My requests in your account. It lists your support tickets and custom job requests and shows where each one stands. To add something, reply to the request's email or write to support@mundoprints.in with its number.
Sign in and open My orders in your account. Select an order to see its status, its tracking once shipped and its invoice once paid.
On the sign-in page, choose Forgot your password? and enter your email. We email you a verification code to set a new password. If the email does not arrive, check your spam folder.
Sign in, open your account, go to the Settings tab and use Change password.
Yes. You can ask to access, correct or delete your personal data, withdraw your consent, or stop marketing messages. Email support@mundoprints.in to do this.
You need to be 18 years or older. Orders for minors must be placed by a parent or legal guardian.
MundoPrints connects businesses with a network of local print shops, and orders are fulfilled by the nearest print shop in our network. Partners use MundoPrints to reach more customers and run their work more efficiently.
Read about the programme on the Partner with us page, then fill in the partnership form.
Write to support@mundoprints.in or call +91 9119383381.
